Retail Market Clerk

Vanderbilt is a community of talented and diverse staff & faculty!

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice through:

• Working and growing together as a community of communities... we are One Vanderbilt.
• Providing a work environment where every staff and faculty member can be their authentic and best self, while providing the resources and opportunities to learn and grow.
• Encouraging development, collaboration, and partnership both internally and externally while fostering the value that every member of the Vanderbilt community can lead and grow regardless of title or position.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

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Vanderbilt University has made the health and safety of our students, faculty and staff and our surrounding communities a top priority. As part of that commitment, the University may require employees to comply with any testing or health and safety measures which the University may require.

Position Summary:

The Retail Market Clerk is a key member of the Campus Dining Team within the Division of Administration at Vanderbilt University. The Retail Market Clerk is responsible for providing great customer service while assisting customers with in store and online orders and managing the guest check-out process through point of sale and online platforms in the markets and dining locations across campus. This position is also responsible for reading online tickets, handpicking items, preparing orders for customer pickup, bagging items purchased through point of sale and online platforms, validating accuracy of order maintaining stock levels and placing orders as needed. About the Campus Dining Department: Vanderbilt Campus Dining takes pride in the culinary creations served from our kitchens. Our Dining program is highly decorated, the winner of many prestigious awards in the food service industry, including Best On-Site Food Service Operation in the Nation, Best Food Service Operator, the prestigious Ivy Award, and many more.

We have main dining centers, restaurants and cafes, convenience stores, and we employ over 300 employees. Key Functions and Expected Performance: Receive, fill and package merchandise for online customer orders with accuracy Examine all handpicked online customer order items for quality and freshness before bagging them for customer pickup Operate a point of sale device while adhering to Vanderbilt Campus Dining cash handling regulations Assist with food and beverage preparation as needed Serve food to customers Complete production and log sheets as assigned (including taking and logging food temperatures) Receive, stock and price merchandise (this requires stocking a cooler) Keep product front-faced and organized Maintain and stock food and beverage stations following the “first in/first out” process Lead by example and follow customer service standards outlined in the employee handbook. Works in a team-driven environment, takes direction, delegates tasks and assists with problem-solving Understands Vanderbilt Campus Dining Meal Plans and has the ability to explain the guidelines of the plan to customers Maintains quality, safety and sanitary standards of State and City Health Departments and Vanderbilt Campus Dining codes Maintains clean and orderly work area and complete other general cleaning duties Reports to management any safety hazards and equipment in need of repair Provide on-the-job training to new hires Perform all other duties as assigned and/or when needed Supervisory Relationships: This position does not have supervisory; this position reports administratively and functionally to the unit’s management team and chef.

Qualifications:

High School Education or equivalent preferred

Food Handler Certified preferred

6 months previous customer service and food service experience required

6 months experience operating a point-of-sale device required

Excellent customer service

Great interpersonal skills and the ability to work in a team environment

Must be able to understand and follow directions

Ability to read documents

Be self-motivated and disciplined

Ability to bend, stoop and kneel while stocking shelves

Must be able to safely operate all kitchen equipment Ability to lift up to 50 lbs. and frequently lift, push, pull, or carry up to 30 lbs.

Ability to walk or stand for extended time periods, up to 6 hours Involves repetitive motion

Requires frequent lifting/transporting hot food items

Key Characteristics of a Successful Team Member in this Work Unit:

Acceptance of Feedback – Takes constructive criticism with grace, and makes improvements without taking it personally or holding grudges; when wrong, owns it – freely admits mistakes

Believes – Believes in the work being done and in the importance of the organization’s mission

Raises the Bar – Expects and delivers excellence; is a creative problem solver; is proactive; welcomes input on making things better -- places a high value on learning and getting better

Teamwork – Genuinely values teamwork and co-workers; make them feel valuable and important by acknowledging what they do well. Doesn’t expect from others effort that one is unwilling to do themselves. Finds ways to acknowledge other’s strong suits.

Assumes the Best – Assumes that others are working as hard as you are on things that are as important as what you are working on; just because you don’t know what someone does, it doesn’t mean they’re not doing anything 

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